RETURNS & EXCHANGES

Due to the made to measure nature of the dresses, we do not provide returns or exchanges. Any item that is pre-ordered or customized for the client's measurements is NOT eligible for RETURN & EXCHANGE policies. 

If the ordered item was already in stock with NO alterations done, the item can be returned within a 7 day period; which means you are eligible for a return or a store credit. 

To be eligible for a return, the item must be in the same condition that you received it, unworn / unused, in its original tag and packaging. 

To be eligible for an exchange, you must return the item at our store & can replace it only with another item already in stock. You are NOT eligible for any customization/ order a pre-ordered item upon returns. 

To start a return process, please contact your representative and /or the official email at customer-support@vlorakaltrina.com 
If you return / exchange request is accepted, you will have to create the shipping label & cover any shipping costs in relation to your order.  Items sent back to us without a return / exchange request prior, will NOT be accepted. 

For additional questions or concerns, please feel free to reach out to:
Customer-support@vlorakaltrina.com